Responsible Gaming
At Royal Game, we are committed to promoting responsible gaming to ensure that your experience remains safe, enjoyable, and under your control. We understand that gaming should be a form of entertainment and not a source of stress or harm. This page provides important information about the tools and measures we have in place to support responsible gaming practices.
Setting Limits
One of the key ways to maintain control over your gaming activities is by setting personal limits. These limits help you manage the amount of time and money you spend on gaming. At Royal Game, you can set various types of limits, including:
- Deposit Limits: Restrict the amount of money you can deposit over a specific period.
- Wagering Limits: Control the amount you can bet within a given timeframe.
- Loss Limits: Set a maximum amount you are willing to lose.
- Session Time Limits: Limit the duration of your gaming sessions to prevent excessive play.
These limits can be adjusted according to your preferences, but changes may be subject to a cooling-off period to help you make considered decisions.
Self-Exclusion
If you feel that gaming is becoming a problem, Royal Game offers self-exclusion options that allow you to take a break from gaming activities. Self-exclusion is a voluntary process where you can restrict your access to your account for a chosen period, ranging from days to months or longer.
During self-exclusion, you will not be able to log in or place bets. This period is designed to give you time to regain control and seek support if needed. Once the self-exclusion period ends, you can choose to resume gaming or extend the exclusion.
Safety Tools
To help you play responsibly, Royal Game provides a range of safety tools designed to protect your wellbeing:
- Account Activity Monitoring: We monitor gaming patterns to identify unusual behaviour and may reach out if we detect signs of problem gaming.
- Reality Checks: Periodic reminders during your gaming sessions to help you stay aware of the time spent playing.
- Secure Account Management: Strong password requirements and secure login processes to protect your account from unauthorised access.
Age Restrictions
Royal Game is committed to preventing underage gambling. Access to our gaming services is strictly limited to individuals who meet the legal age requirements in their jurisdiction, typically 18 years or older.
We employ robust age verification procedures during account registration to ensure compliance with these legal standards. It is important that all players provide accurate information and understand that underage gambling is prohibited.
Support Options
If you or someone you know is experiencing difficulties related to gaming, support is available. Royal Game encourages players to seek help early and provides information about external organisations that specialise in gambling support and counselling.
Some of the support options include:
- Helplines and counselling services that offer confidential advice.
- Online resources and self-assessment tools to evaluate your gaming behaviour.
- Guidance on how to access professional help and treatment programmes.
Remember, responsible gaming is about enjoying the entertainment while keeping control. If you ever feel that gaming is affecting your life negatively, please take advantage of the tools and support available.
Our Commitment
Royal Game is dedicated to fostering a safe gaming environment. We continuously review and improve our responsible gaming measures to align with best practices and regulatory requirements. Your wellbeing is our priority, and we encourage you to play responsibly.
For more information or assistance, please contact our customer support team who are ready to help you with any concerns related to responsible gaming.